1.1 This Agreement is for the purposes of a 'holiday' rental of a self-catering property only  and does not create the relationship of Landlord and Tenant between you and El Sueño. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.  El Sueño is also not responsible for any other part of your holiday/trip - please read 14. Insurance.

1.2  To comply with our rental licence and insurance, all the information requested prior to booking must be given to El Sueno by the main Booking Contact for all members of the booking party, usually in the format of the Booking Form - eg number of occupants, ages of children under 18 years, dates of occupancy, contact and travel details etc.  Further details may also be requested before a booking is confirmed including idenfication or contact details when required by law. Please note that this information will not be shared with any third parties, unless legally required to do - while once the booking is completed, no further contact will be made with guests, unless they agree eg newsletter, notfication of future offers etc.

2.1 Payment terms and dates for the booking payments including non-refundable booking Deposit and booking Balance, or Total, and Security Deposit will be given in writing at the time of your agreed booking of the named Property.  If the booking is subsequently amended and agreed by all parties, these payment terms and dates may also be subject to change - which will be confirmed in writing at the same time.  

2.2 Only one Special Offer, Discount, Deal etc is applicable to a booking and is given at the sole discretion of El Sueño.  All such discounted rates may also exclude certain services, facilities or items - some of which can be provided for an additional charge subject to availability, eg firewood, housekeeping etc.  Payments can currently be made by bank transfer, or by credit/debit card using a third party site (Wise.com). Please note that no administration costs (such as bank transfer, currency exchange fees or card processing charges) will be accepted by El Sueño to either receive or return any payments associated with the booking.  

2.3  Wherever possible, El Sueño will accept a provisional booking and reserve the Property for your holiday for a stated period of time without obligation, in order for the main Booking Contact to complete and return the Booking Form and then make the agreed non-refundable booking 'Deposit' payment - which will be a percentage of the rental fee, normally 50% for individual bookings and up to 75% for group bookings for school holiday dates.  For all bookings over one week, a minimum 50% Deposit is requested at the time of booking.

For bookings made within a certain time frame of the arrival date and start of the booking, or for larger group bookings, the Total non-refundable payment may be due in full immediately on booking including the refundable security deposit - while no reservation period will be offered for last minute enquiries outside of Low Season.  

If a stated reservation period of time expires without a written extension agreement of El Sueño, or there is no communication received from the main Booking Contact regarding key information (see 1.2 above) and acknowledged by El Sueño, the reservation is considered released/cancelled without confirmation of the booking without any further obligation of the guest - so all the dates will be immediately made re-available to other enquiries, with no further obligation of El Sueño.  

Once El Sueño has received and agreed the completed Booking Form and also received the agreed non refundable booking Deposit for the Property, then a booking agreement exists between us, based on these Terms and Conditions.

For 'Short Breaks' / shorter  bookings, the rental price is charged at 50% of the published seasonal weekly rental price for two days, (60% for three days, 70% for four days, 80% for five days and 90% for six days respectively) - along with additional cleaning fees, administrative charges etc as decided by El Sueño.  However, the minimum booking period for shorter bookings depends on size and availability of the property, availability of staff to check, clean and prepare a changeover, number of guests and season so is solely at the discretion of El Sueño.

2.4 The remaining booking 'Balance” payment of the rental fee and security deposit (see Section 3 below) will become due on or before the stated date given at the time of booking, which is the responsibility of the main Booking Contact to organise.  El Sueño will also normally send you a reminder shortly before the Balance is due, including any exchange rate or fee  (eg credit card charge) applicable - but it remains the responsibility of the main Booking Contact to make all payments in full on or before the stated date(s) due.  

If the full Balance is not received on or before the specified date given at the time of booking, El Sueño reserves the right to cancel your booking and retain the non refundable booking Security Deposit as well as release all the dates as re-available .  Please note that the Balance will remain due regardless if there is no communication from the main Booking Contact to confirm cancellation before the date it is due. For any 'first refusal' option agreed in extenuating circumstances, El Sueño reserves the right to withdraw this with 24 hours notice at any time.  

For last-minute rentals, when the balance or total payment and Security Deposit is agreed to be paid on arrival, this must be paid in full within the agreed timeframe and before 22:00 on that arrival date.  For a cash payment this will be need to be paid to a member of staff, before keys & codes are supplied for access in return - while for a bank transfer a copy of transfer receipt sent by email immediately upon arrival and before 22:00 is acceptable, with the payment subsequently required to be received within 24 hours of arrival.  If payment is not received in full as specified, the booking cannot proceed so will be considered cancelled by the guest with immediate affect, with no refund of any payment received. 

If the rental payment is received but the Security Deposit is not paid, at the discretion of El Sueño the amount of the Security Deposit still owed may be debited from the rental payment received and the booking subsequently shortened accordingly and treated as a 'Short Break' / shorter booking - calculated and charged as per 2.3 above eg number of days and percentage of weekly rate, along with any other fees eg cleaning.  No Security Deposit will be returned if the payment received is not sufficient to cover both a shortened booking period agreed by El Sueño and the orignal refundable security deposit amount.  

2.5 Property rental prices given are in Euros per Property, which are per week for the maximum number of persons as stated on our website (see Section 7 below), unless stated otherwise.  What is normally included (or excluded) in the rental price is listed in 6.3 and 6.4 below, while any additional requirements or exceptions must be requested and agreed in writing prior to confirmation of booking or El Sueño reserve the right to refuse them, or change or cancel the booking.  El Sueño's prices currently include the existing rate of IVA as applicable, while El Sueño reserves the right to amend our prices at any time accordingly - including for any outstanding balance payment if applicable, eg change in or separate addition of IVA rate, additional taxes, fees or deposits.  An IVA receipt can also be issued on request to the main Booking Contact, once the full payment has been received.  

2.6 No subsequent changes may be made to any part of the Booking Form either prior to arrival or during a booking, without the main Booking Contact first informing El Sueño in writing and also obtaining El Sueño's agreement in writing by return - including changes of dates, the names or number of booked guests or any other special requests as agreed at the time of booking, including those required by any Government regulations.  El Sueño will endeavour to assist with any changes of existing bookings, but for further details, see point 5. Change of Booking below.  The booking Deposit is non-refundable.  However, please read 4. Cancellations regarding re-booking refunds. 

Please note that if a refund/payment is offered and the guest decides to transfer any amount over to another booking, once the new booking is confirmed it is then subject to the usual Terms & Conditions - unless stated otherwise at the time of confirmation.  Retrospective refunds/payments therefore cannot be requested at a later date, even if the transferred amount exceeds the usual booking Deposit.

2.7  As with hotels and B&BS in Spain,  copies of identification documents or information may be required for all guests for the Spanish authorities, eg passport or identity/residency card in rental accommodation.  El Sueño will require confirmed travel details at least 14 days before arrival for all bookings, including details of booked flights if from outside Spain - while both previous and ongoing address (if not arriving from or returning to your main residential address directly) may also be required by the Spanish authorities (eg tracking for Covid 19), so guests will agree to provide this information on request at any time before, during and after your stay as necessary. 

If the main Booking Contact is unable to travel for all or part of the dates booked for any reason, El Sueño must be informed in writing immediately at that time - as this will be considered a cancellation of the booking by all the guests in the booking, unless other arrangements are agreed with El Sueño in advance including a new Booking Contact. 

For any unforseen health or travel delays with booked guests either enroute or immediately prior to arrival but during the same holiday while in a previous location, El Sueño needs to be informed as soon as possible - particularly if the health issue is contagious.  In these circumstances, the booking will continue regardless, unless cancelled by the main Booking Contact - or the health issue of the guest is considered any possible risk to other guests or staff, including required treatment etc.  In this case, the Booking Contact will be deemed responsible to ensure everyone in their entire booking is safe to continue to for both themselves and other guests on the finca as well as any Govt regulations at the time - which may require medical checks and written confirmation carried out before arrival, or self-isolation after arrival with no use of any shared facilities.  In all such instances, such matters are outside of  El Sueño's control and therefore not subject to a refund - although El Sueño will  seek to advise and assist wherever possible, including shopping deliveries, medical contacts, deep cleaning, insurance claims etc.

3.1  Please note any minimum booking period and changeover dates in the Property agreed at the time of booking.  During our main holiday season of April to October inclusive (which may start at the end of March and finish in early November), these may be set in advance eg weekly with a Saturday changeover - particularly during school holiday weeks in the four larger properties. During the remainder of the year and around longer stays eg equestrian events, we can be more flexible with changeover dates - with a minimum period required, the length depending on the property.  

3.2 Fortnightly Summer booking slots: these have been used very successfully for the past few years to create a more relaxed and uncrowded approach during the Summer school holidays, so children can meet new friends by the play areas and shared Casitas swimming pool (the Cortijo has its own private pool). During the most popular European school Summer holiday weeks between late June to end of August, we usually offer two week booking slots in the four larger properties (Mimosa, Alcornoque, Pimienta & Cortijo) for individual families with school-age children aged 18 years or under - single weeks are available at the beginning and/or end of these dates, depending on staggered slots. Family groups in the Casitas can include grandparents, while the larger Cortijo can accommodate larger groups of families and friends with school-age children up to eight persons in total, eg two families booked together of four persons each. Almendra remains available for weekly bookings throughout the Summer for adults, including individuals and couples, as well as a young child up to two years of age maximum sleeping in a travel cot. With two week booking slots, the changeover dates are set in advance and may be staggered in pairs on alternate weekends during these two months, which allows our team to fully clean and check them in the limited hours between back-to-back bookings.  

3.3 The holiday rental period of a property begins at 16:00 on the first day of the booking period and ends at 10:00 on the day of the departure from April to October inclusive.  To allow for sufficient time for our staff to fully clean, check and prepare the property during the limited hours on back-to-back changeover, these stated arrival and departure times are not flexible.  However, where possible, we will always try to be more flexible at other quieter times of year which will be confirmed in writing - depending on previous and following bookings, availability of staff (housekeeping, as well as third party eg plumber etc) to prepare the property.  

If your stay extends beyond this stated and agreed booking period without prior agreement with El Sueño in writing, you may be subject to an extra charge for an additional 24 'day' and/or extra staff required to changeover the Property in a reduced time before the following booking.  In case of absence of the booking party members but where personal items are still present in a Property outside of the agreed and/or unpaid booking period, please note that our staff may need to remove all personal items from the property and put them in an accessible area on the finca for collection by 18:00 the same day - particularly when a changeover clean can then be completed in time, before the following booking arrives within a few hours. El Sueño are not responsible for any items removed from a property once a booking is completed, even if they remain on the finca - while if they are not removed by 18:00 on the same day, El Sueño reserves the right to dispose of them accordingly.

To allow our staff sufficient time to changeover the properties and shared facilities, as well as carry out noisier and more intrusive work in the communal areas, swimming pools or grounds between bookings - please note that guests cannot arrive outside of the specified rental hours, or wait on the grounds of the finca/beside a swimming pool before or after their booking period. As each property is self-contained, there are therefore no secure communal facilities to store luggage, personal items or valuables, at any time before, during or after a booking.

3.4  On payment of the Balance and security deposit, guests will be given access to our online 'Invitados' section of our website with a password, which includes information about the property, directions, local supermarkets etc.  Access codes for front gates, combination key lock boxes and property safe(s) will be sent separately by email or Whatsapp, once we have received the travel details of the main Booking Contact, including expected arrival and departure times of all members of the group.  For those paying through third party sites or providers, access codes will not usually be provided until less than seven days before arrival or after last cancellation notice date.

The main Booking Contact is responsible for all members of their group to ensure they are aware of this information, particularly those who might be arriving earlier or departing later than them (within set booking hours). For the security of all our guests, if any person from a booking arrives without knowing the security access codes for the gates or the key lock box of a property, please note that they will be asked to identify themselves by a member of staff and may be asked to leave the finca until the main Booking Contact arrives  - unless either the office of El Sueño or the main Booking Contact can be contacted to authorise their access. (All persons not listed on any current Bookings Form for a booking will be asked to leave the finca immediately regardless.)

GUESTS

4.1 The Main Booking Contact or their representative may Cancel their booking at any time and for any reason, provided you do so in writing to El Sueño - but you will remain liable for any outstanding Balance of the total holiday rental fee, if this Cancellation is made on or after the date that final Balance payment is due.  

Where the main Booking Contact has not made the Balance payment by the date it is due without prior contact with El Sueño and agreement for an extension in mitigating circumstances; confirmed they are no longer able or willing to travel for the dates booked for any reason, or the health of any members of the booking is considered a risk to our staff or other guests without suitable measures (agreed with El Sueño and third parties as appropriate eg medical) and taken, the booking will also be considered Cancelled by the guest. 

The Booking Deposit is non-refundable; as is the Balance payment after it is due/paid, unless the dates are re-booked subject to the conditions below – any security deposits paid will also be refunded within 14 days of the original date of departure along with any re-booking refund if due, see below.  For any declared events including Coronavirus, all bookings made after declaration including future bookings are subject to our usual Terms & Conditions – please therefore check with your own travel insurance.

Note: El Sueño only offers self-catering properties for a short term 'holiday' rental and so are not responsible for any other external issue that is beyond our control that would prevent, delay or curtail a booking, including travel delays, illness or injury, cancellation or change of a third party event which any guest(s) are attending etc - for which guests are expected to take our suitable and comprehensive insurance from the date of booking, please read section 14 Insurance below.  

4.2 Regardless of the reason and date of Cancellation, wherever reasonably possible and with sufficient notice El Sueño will seek to re-book the Property for all or part of the booking period Cancelled – although options may be limited particularly if close to the date of arrival, quieter periods, or booked through a third party site as per their own Terms & Conditions.   If El Sueño do not re-book the Property, or any costs or losses exceed any Deposit payment either received and/or Balance due for the booking, no refund will be made - while the main Booking Contact will be liable for any unpaid or remaining Balance, if still outstanding.

Re-booking Refunds:

* For a booking Cancelled in writing before the date the Balance payment is due, and where the Booking Contact does not want to move the non-refundable Booking Deposit over to new dates as per section 5 Change of Booking below , El Sueño will refund overpayment for any nights re-booked - calculated on a pro rata basis of payment received by El Sueño, after the deduction of any costs (see note below).  

* For a booking cancelled in writing after the Balance/Total has been paid, El Sueño will refund both the security deposit(s) and overpayment for any nights re-booked - calculated on a pro rata basis per night at the same rental/seasonal rate charged by El Sueño, after the deduction of any costs (see note below).  This refund will be as soon as possible but may be up to 14 days after the final date of the existing booking, depending on Cancellation notice and any rebooking payment date.

* For bookings Cancelled on or after the Balance payment is due but not paid, any refund amount will be calculated based on both the entire booking length and the total amount still due (based on the full seasonal price) after the deduction of any losses and costs (see note below).  At El Sueño's discretion, any overpayment amount may also be offered as a credit towards a future booking within a specified timeframe instead, rather than a refund.

Please note that unless stated any refund will be based on the published seasonal price(s) for the original booking period, less any administrative costs, fees and charges – so that El Sueño will receive the full seasonal price(s) for the booking period as published, including both the original non-refundable Booking Deposit and any additional Balance due.  Deductible costs from any re-booking refund can include bank transfer and credit card fees; currency exchange rate variations charged by the provider including fees; rental price discounts (eg late re-availability offer); variations in prices (eg less amount of a booking deposit if this or another booking is subsequently transferred within our Terms & Conditions); additional cleaning and/or linen costs; & all third party/advertiser commission charges and/or payment fees (including both for El Sueño and new booking).

Therefore, any payment El Sueño receives for a re-booking (even if re-booked dates are advertised and paid for at our full seasonal published price and/or for the full original booking period) may not result in a refund after all costs and charges are calculated eg third party commission and fees – particularly if the original booking was direct and/or discounted, or the Balance payment has not been received.

Please note that this goodwill offer of El Sueño  to re-book a property is not open and unlimited, particularly to refund a non-refundable booking Deposit where the Balance is due but has not been paid. Where the Balance has not been paid or the booking Cancelled due to actions/behaviour of any of the guests (either before or during a booking), El Sueño reserves the right to take the first or any booking request to re-book any nights if made available - including to re-let the Property at a discount or for a shorter period than originally booked.  Even when a Balance has been paid in full, when a booking is Cancelled El Sueño is not obliged to try to secure a new booking particularly with little notice, nor is the main Booking Contact or their representative permitted to request any conditions for re-booking including minimum price and/or dates.  However, El Sueño will work to achieve the best price and length of booking possible in order to offer a refund - as well as work with insurance company if conditions are applicable.

4.3   'First Refusal' option

Where the Balance is due but has not been paid by the date due, El Sueño reserves the right to re-book all or some of the dates without further contact with the Main Booking Contact or their representative in order to mitigate their losses - with any refund for over-payment calculated as 4.2 above.  

However, in certain circumstances eg accident or illness where all or some of the original guests within the booking still wish to continue but need extra time eg medical approval for travel and, if contacted before the Balance is due, El Sueño may agree to a 'first refusal' option until a certain date to give a short extension of time for the Balance to be paid and complete the booking. During this period of ‘first refusal’, the Main Booking Contact agrees that all booked dates will be re-advertised to new enquiries until the Balance is paid before the payment deadline date – after which the booking will be automatically be considered Cancelled if it has not been received in full.  

If a new booking request is received for any of the original dates during this ‘first refusal’ period that El Sueño finds acceptable, the original booking is first given a limited timeframe (usually 24 hours) in order to either confirm continuation of their original booking of both length and price for which the Balance payment must be made immediately - or confirm it is not possible and confirm Cancellation, so the dates are released as available to book without further notice.  El Sueño reserves the right to then re-book all or some of the dates at the price they decide, in order to mitigate their losses.  If the new enquiry does not confirm the booking for any reason, El Sueño reserves the right to either continue with the original ‘first refusal’ offer until the agreed expiry date, or consider the Cancellation confirmed.  The ‘first refusal’ option can be cancelled at any time by El Sueño with 24 hours notice in writing, or by the guest in writing immediately either to Cancel the booking or pay the Balance to complete it.

EL SUEÑO

4.4  El Sueño reserves the right to Cancel, Curtail or Amend a booking at any time in the event of circumstances beyond the reasonable control of El Sueño including Government and Police mandates or, in the reasonable opinion of El Sueño or professional third parties it is necessary to undertake essential works at or relating to the Property that would impact the booking or following guests - either before arrival or, if necessary, during the booking in the case of urgent repairs or deep cleaning.  

4.5 In these unlikely circumstances of such a Cancellation by El Sueño, El Sueño will endeavour to offer a suitable alternative property on the Finca either for the full booking length, or remainder of the stay as applicable - which may involve a change of properties around existing bookings, including a smaller property with sufficient beds.  Otherwise, a change of dates may be offered within the same Season, if guests’ travel plans are flexible and subject to availability.  

If no such alternative property rental is agreed between the main Booking Contact and El Sueño, then El Sueño will refund all net money received for the booking for any nights of Cancellation or Curtailment - ie a full refund if before arrival, or on a pro rata basis for curtailment during the stay if appropriate (ie when not the fault of the guests).  However, El Sueño will not otherwise be liable for any other loss incurred by you as a result of the Cancellation including a refusal to accept another available property in favour or a hotel, change in travel etc.

Note: This offer of alternative property or dates on the finca by El Sueño excludes Cancellation, Curtailment or Amendment of the original booking by the main Booking Contact or any other members of the booking; external factors over which El Sueño has no control eg health, transport strike, Government regulations, event cancellation; where any of the guests themselves are responsible eg  damage, repairs or closure (including other properties and/or shared facilities) - for which the guests are fully responsible for any alternative accommodation and any other changes to holiday arrangements at their own cost as required. 

Confirmation of all requests must be sent in writing (email or Whatsapp) to El Sueño by the main Booking Contact with reasons where applicable; any agreed amendments must also confirmed El Sueño in writing (email) along with any conditions before any changes are considered final.

5.1 Minor changes

El Sueño will endeavour to assist you in any minor changes to your existing booking, subject to availability and normally before the Balance is due: 

* additional guests (within permitted occupancy numbers) 

* additional nights, subject to availability and on a pro rata basis at the seasonal rate

* transfer of booking to an alternative property+ on the finca for the same dates, either through choice or request by El Sueño (eg maximum occupancy rate)

+For an agreed change to a larger property, the difference in price will need to be paid by the dates specified.  For an agreed change to a smaller property, any refund of the difference in price of the original booking may not be automatic unless the original property is then re-booked at the same original/agreed rate (eg it might be less due to a last minute change and discount).  However, a request to move to a smaller property may be covered by insurance, eg some of the original group may not be able to travel but their share of the booked accommodation costs may still be covered - for which we can provide paperwork.

5.2  Major changes

El Sueño will endeavour to assist you with any major changes to your own individual booking (not Cancellation) on a case-by- case basis in extenuating circumstances, including after the Balance is paid.  This does not include other properties within a larger group or joint booking of two or more houses.

Note: El Sueño only offers self-catering properties for a short term 'holiday' rental and so are not responsible for any other external issue that is beyond our control that would prevent, delay or curtail any booking (individual, group or joint) - including travel delays, illness or injury, cancellation or change of a third party event eg Sunshine Tour or wedding which any guest(s) are attending etc.  In such cases, where guests have chosen not to take out suitable insurance or choose not to claim, El Sueño will not be liable if dates cannot be changed or re-booked - please see section 4. Cancellation above, including re-booking and refunds. 

Any major change to an existing booking is offered on a one-time basis only and cannot usually be accepted after the Balance is due, unless agreed with El Sueño and in exceptional circumstances or covered by insurance - otherwise this will be treated as a Cancellation.  A change of dates will normally only be agreed to within the main season within same calendar year, or within a stated period offered by El Sueno - eg to be completed within three or six months of the original booking start date, excluding Peak season.  (A maximum of up to 12 months may be possible in exceptional circumstances, but only for specific reasons, eg serious unexpected illness/injury of guest preventing travel for that period of time, end of main Season).  

5.3   Curtailment 

If any agreed change results in a reduction in the length of the original booking, even if moved to new dates or larger property particularly last-minute, unless agreed otherwise at that time, it will be regarded by El Sueño as a Cancellation of any period not transferred - please see section 4 Cancellation above.  In such cases, any losses incurred will be charged (as listed in section 4.2), in addition to any particular costs of the revised arrangement including loss of rent on the original property for any dates not re-booked, in order for El Sueño to receive the full seasonal price for the original booking as published.  (The same applies if a booking is moved to a smaller property for the same dates and/or period of time, see 5.1 above.)  A refund for any price difference resulting from any change to the original booking will not usually be considered, unless dates are re-booked and original costs covered.

6.1 You must not use the Property for any purpose other than that of a holiday, for any activity or in such a way including unsocial behaviour or noise as to cause nuisance or annoyance to El Sueño and staff, its other guests or its neighbours. Functions, celebrations, group meetings, courses & training, ceremonies and parties are not permitted without the prior written agreement of El Sueño - we are a private finca with shared facilities and other booked guests to consider, while we do not have a licence, insurance, size (especially the Casitas) or suitable facilities to accommodate such events.  

As noted on the Booking Form which forms part of the rental agreement, for both licence and insurance, only those guests named on the Booking Form and agreed in advance before arrival up to the stated maximum of adults and children allowed per property, will be admitted onto the finca.  Please note that El Sueño does not allow any additional guests or non-resident visitors onto the finca or into a Property at any time during a booking (even if the total number of booked guests in a property are less than the maximum occupancy stated), nor are they able to change rooms around to provide extra beds or bedrooms in any circumstances. 

As responsible for the property, the main Booking Contact is also required to be resident for every night of the booking period in normal circumstances, unless agreed otherwise in advance with El Sueño. (Please also let us know if the main Booking Contact intends to be absent for any nights during the booking for our own records, eg in another location such as Morocco, Granada etc.) Full information of all guests staying in the Property during the booking must be disclosed during the enquiry process and agreed with El Sueño before the booking is confirmed, with details of all guests including their names (ages if under 18 years) and dates of occupancy provided on the Booking Form. Once a Booking Form has been accepted and the booking confirmed, any future changes to the number of guests, names of guests and nights resident must first be agreed in writing immediately before the organisation of any new travel plans. If the property booked is then no longer suitable for the guests eg number, mobility requirement etc, all efforts will be made to offer an alternative property on the finca - subject to availability and additional charges if applicable (see point 5 above)..

6.2 You and your guests must comply with any reasonable request relating to the Property, or anywhere on the Finca within which the Property is situated, which will be given to you on your arrival at the Property in the Information Book in the Property, signs displayed around the Finca and on request by El Sueño . Typical examples would include requests for care and maintenance of the Property and its contents including usage of the woodburner and barbeque, WiFi useage, swimming pool useage, safety and closure, picking of plants, waste disposal & recycling of guests' own refuse.  Internal furnishings eg seating, tables, beds and soft furnishings eg cushions and throws are provided for inside the property only (except crockery & cutlery etc to eat on the property patio), with external furnishings to remain outside eg patio furniture, BBQ etc.  No items are to be taken into the shared gardens or off the finca including to the beach and day trips, including soft furnishings, kitchen items, and bedding.  Full and proper closure of the property doors and front gates with codes and keys are the responsibility of each guest, for security and privacy of everyone including children and pets.   

Please do not pick  or take items either in your Property's private garden areas or shared spaces eg fruit, herbs, flowers, blossoms or plants, as these are not offered or included in the rental price.  Picking such items can damage the plants which provide food & shelter for our wildlife, as well as form part of our finca agriculture.  We are happy to offer suggestions of local markets, shops and garden centres if you wish to purchase certain items. Gracias!

6.3 The Property rental price will include all charges for reasonable normal consumption and useage of water, gas (bottled), electricity (including personal products eg mobile phone, laptop and camera but NOT for running additional items brought into the property eg for heating and cooling) and WiFi - within the limitations available or offered by ourselves or third parties (eg local wifi bandwidth), for the particular property and number of guests booked.  

* Guests are not permitted to bring or use any additional appliance other than that which is provided in the property, particularly (electric, fan or gas) heaters, air conditioners or barbeques.  Any items brought and used including chargers, more than one personal laptop per person, entertainment items, hair or cooking appliances that cause damage to the property or incur higher than usual running costs will be charged for.

* We also do not offer or include any electrical charging point or the cost for items including any type of vehicle, eg scooter, bike or car etc within the rental fee either inside the property or on the finca, as we do not have the insurance for this.  If guests wish to charge an item, please ask and we can provide alternative suggestions offsite - eg showgrounds for the Sunshine Tour and local supermarkets for holiday guests.

6.4 A final 'changeover' clean of the property is also included within the rental price, unless specified at the time of booking.  Please note to keep our prices as low as possible, that this changeover clean includes up to a maximum number of hours estimated for that particular Property when left in a clean and tidy condition - which is based on our professional cleaning team's usual experience for each particular Property (and occupancy), unless stated otherwise.  

A light general 'mid stay' clean (normally available weekly ie for every seven to nine nights) of the Property during the booking with a full change of bedlinen and bathroom towels may also be included in the rental price, which will be stated at the time of booking and any cleaning hours allocated will also be based on the usual average time required by the professional cleaning team for the particular Property and occupancy. Please note that this light general clean does not include the exterior/patio of the property, washing up or general tidying and the basics will be prioritised first eg bathrooms, changing of bedlinen and bathroom towels - if a bedroom is found to be occupied or particularly untidy, a clean set of linen may just be left for the guest to change themselves.

For a booking of up to nine nights, there will not be a mid stay clean or additional linen provided, unless requested and agreed which may incur an extra charge  and is subject to availability eg not Sundays. This will also apply to longer bookings eg Sunshine Tour, with weekly cleaning provided to cover up to the first or final 9 nights depending on arrival and departure dates.  For a booking of 10-13 nights in all Casitas, a second set of bedlinen and bathroom towels will be left in the property - which guests are asked to change midway during their stay and give the used linen to the professional company to remove for laundering, usually on a specified day. For a booking of 10-13 nights in the Cortijo, either a second set of bedlinen and towels will be provided or a mid-stay clean may be offered, depending on availability.  Please note that all additional services including professional cleaning and laundry are reviewed regularly, so may be subject to change including third party or legal requirements.

All linen included in the rental of the Property will also be laundered by/on behalf of El Sueño offsite using third party professional services, as required to ensure the correct hygiene standards and protocols are met including Covid and Govt regulations - as well as conserve our private water supply. (For these reasons, guests are therefore not permitted to wash bedlinen and bathroom towels onsite in the washing machines provided, unless a personal emergency/accident.)   Any additional housekeeping (cleaning, linen changes etc) requested during the booking must be agreed and paid for separately at the time of booking, as specified by El Sueño.

If the Property is not left in a clean and tidy condition (including toys & games, movement of furniture, kitchen items with other properties etc) on departure so the time required for the changeover clean therefore exceeds the expected time estimated by our professional cleaning company, any additional charges for extra hours, and/or staff (particularly to complete the changeover on time to a high standard for a following booking), cleaning of soft furnishings/stain removal, pet hairs, damage and repairs will be deducted from your security deposit/requested from Airbnb. If this amount exceeds the security deposit, the main Booking Contact agrees to make the remaning balance payment in full within five working days of request - receipts, photographs etc will be provided.

6.5 We ask that all guests comply with any instructions found in the Information Book either online or in the Property regarding the care of the property and local laws, eg including appropriate fuel for use on open fires or woodburning stoves within the Property and charcoal barbeque on the patio and also their sensible usage. All costs of any damage to both Property and its contents or grounds of the Finca as well as all associated costs and third party fines caused by using inappropriate care, useage or fuel will be paid in full by the guest responsible and/or the main Booking Contact.

6.6 With other guests including children, our own rescued pet cats (including those who are partially sighted, deaf and disabled) and occasionally visiting neighbours' chickens and pet dogs, we only permit certain dogs under particular circumstances eg assistance/working/support etc.  (See point 8.9 Guest Obligations below).

For any dogs permitted, these will only be accepted under particular conditions to be agreed in advance in writing by the main Booking Contact (and dog owner if separately as well as all guests within the booking).  These include the dog being registered and vaccinated; always kept under full control and on a lead whenever on the finca at all times ie never allowed to roam freely even in the property's own garden area; picking up and disposal in a rubbish bin of all messes immediately; never leaving the dog in a property alone; useage of own bedding & feeding bowls & full and immediate reporting of issues as well as payment for additional costs and expenses including veterinary.  Any breaking of these conditions will likely result in immediate termination of the remaining booking period particularly if damage, injury or intimidation as been caused to the property, other guests, finca staff and any of our cats, with no refund for any remaining booking period given.

7.1 Only persons whose names are listed on the Booking Form at the time the booking is made may occupy or visit the Property and Finca, during the specified rental period agreed. If there are any changes or additions to any guest(s) during a booking, the main Booking Contact will need to have these agreed and confirmed in writing with El Sueño. 

7.2 The number of people staying in the Property per booking must not exceed the maximum number or type (eg adults and children under 18 years) stated on the website or in written communication from El Sueño, with all guests sleeping in the stated available beds and appropriate beds only. The maximum occupancy number includes all children and babies, unless otherwise stated on the Property's individual web page. All children aged two years or over will require an allocated bed of their own and no additional folding beds/sofabeds or mattresses are offered or included in any property, nor can existing beds or mattresses be moved around into different bedrooms for alternative sleeping arrangements to those stated - although one twin bedroom can be made up as a king double on request in each of the two and three bedroom Casitas, (with one or both twin bedrooms in the Cortijo). 

7.3  In respect of other guests and to prevent overcrowding with sensible use of shared facilities such as both fresh and waste water systems, electricity, Casitas swimming pool etc, there is also a maximum of one individual family per booking staying in each Casita (grandparents are included),  during the school holidays and the busier Mid, High and Peak Season weeks -although groups of extended family and friends of up to eight persons in total including all children and babies may share the Cortijo. However, during Low and quieter Regular Season periods non-related groups etc two couples with a baby each or a small group of friends for example may share a two or three bedroom Casita, with a maximum of four adults in any of these properties at any time.

7.4  Groups: In consideration of other guests, El Sueño  also reserves the right to limit the number of properties booked together by the same group of friends, colleagues or extended family at any one time, particularly during the busy High and Peak Season weeks, or where we cannot offer suitable space and/or facilities for groups to eat and socialise all together, eg inside the Casitas during the cooler months, or three properties in total so one property is not excluded.  When booking the Cortijo as part of a group booking, the maximum booking allowed is three properties to also include Almendra Casita - or 16 guests in total, to include all children. In Low & Regular Season periods only, a group booking for all four Casitas when each property is booked individually by a separate family/unit may also be considered, up to a maximum of 18 guests to include all children - please enquire for available and suitable dates.  Full finca bookings are available on a exceptional basis only due to changeover requirements, so please enquire.

Please note, unless otherwise agreed at the time of booking, if a group booking of several properties are made, each property booking is still considered on an individual basis including payment.  Therefore, if one property cancels all other property bookings are expected to continue.

7.5  For a number of key reasons including our rental licence and insurance as well as the enjoyment of the finca by other booked guests, particularly regarding the safety of children, overall security, overcrowding, noise and the usage of key shared facilities, we do not allow any non-residents or (local) visitors either renting, living locally or travelling through the area onto the grounds of the Finca, for either visit, use facilities or stay in the Property during a booking even for a short time.

Please note that the booking and occupation limits are also realistically set in line with the size and type of services/fittings available in each Property, our limited natural resources and ecological principles - as well as in consideration of other guests staying on the Finca and using shared facilities, such as water supply, septic/waste water systems and the shared Casitas swimming pool. To exceed the maximum number of persons in a Property causes crowding and overloads the facilities available, which are often not designed or capable of supporting additional usage and can lead to extensive and expensive damage – which then in turn directly affects the other current and following guests.

7.6 Any additional non-resident visitors others than guests named in the Booking Form, or over-occupancy is considered to be a serious infringement of the Terms and Conditions and will likely result in an requirement for not just the additional guests but the full booking party to immediately vacate the property and the Finca. There will also be no refund of monies paid or due including the balance of any remaining rental period or the full security deposit, while there may also be further charges in the event of additional cleaning required and damage to the facilities caused by excess usage (for example, housekeeping and laundry, breakages, property damage or blocked drainage/malfunctioning septic tank which has been used by a greater number of people than the facility is designed for).

8.1 We offer self-catering rental properties on an ecological finca with part-time staff on the finca at some point daily, not inclusive hotel facilities or managed apartments with 24-hour staff - which are also subject to local regulations, services and utilities, as well as our insurance and rental licence obligations.  Therefore, we provide guests in advance of arrival a wealth of useful information online in our Invitados section including Arrival information/directions and 'Casa Info' with details about staying in each property. 

Please note our bilingual staff are available throughout your stay, including a part time daily Caretaker on the finca and office Whatsapp/mobile numbers – including  a 24/7 contact for emergencies.   Therefore, guests are asked to promptly inform of us immediately of any question, concern or issue during their booking to enables our team ensure everything remains in the best possible condition - gracias! 

8.2 From the time of arrival to the time of departure, the main Booking Contact (BC) is given responsibility for both the self-catering property and its occupants on behalf of all the booked guests in the group throughout the agreed booking period and must be resident every night of the booking in normal circumstances.  If a property is booked on behalf of a group or company, a designated person within the booking will need to become the resident BC - with a designated contact resident in the property if they are not staying on the finca (or one contact for each property for group bookings

The BC, designated contacts and all guests within the booking therefore agree and are responsible for taking all safe, reasonable and appropriate care of the Property and its contents throughout the booking - as well as their usage of all shared facilities used such as the Casitas Utility/Laundry Room, Casitas swimming pool and bathroom, garden areas and children's play areas, shared garden areas throughout the rental period. 

In respect of other guests using shared facilities and utilities including electricity and water, as well as respecting the finca's ecological operational ethos, all items included must be used in a considerate manner for the purpose of which they are intended only, conserving energy and water at all times - such as always turning off all equipment not in use particularly when out and at night, eg electrics fans, underfloor, wall and bathroom heating, lights etc.  Please note that tumble dryers in both the Cortijo and Casitas laundry room are only available for use during prolonged wetter periods in the Winter, as drying racks are provided.

Safety & Fire Risk:  Due to our location within a protected natural park with strict regulations to and local climate , this is a serious risk which we ask guests to take due care and consideration of at all time on the finca - both inside and whenever outside of the property including on and off the finca.  For example, ALL heaters or towel rails are not to be used for drying clothes on;  while fires, woodburning stoves or electric/gas heaters are not to be used for drying clothes in front of - these all pose a fire risk and will not be covered by our insurance, so guests' are responsible for all damage costs.  Internal woodburners or fires are not to be used for cooking food or burning rubbish, while external BBQs are not to be used as open fires or with any other product, other than charcoal.  All such inappropriate will not only cause damage to the equipment but also poses a serious fire risk.   If at any time such inappropriate use of a heater, open fire/woodburner or BBQ is noted or a concern raised, it will be immediately closed, turned off or removed for the remainder of the booking with any costs for damage, repair or replacement payable in addition to the security deposit.  If a serious fire risk or event has occurred, El Sueño reserves the right to immediately cancel the booking with no refund - with all third party fines to be met by the main Booking Contact and/or guest(s) responsible.  

The rental price for each property includes utilities using equipment provided at a reasonable, average and seasonal level of useage for the size of property and seasonal/current weather conditions.  Therefore, El Sueño reserves the right to turn off and on certain equipment as and when not required including during booking periods which will fluctuate with weather conditions eg tumble dryers and Cortijo hot water electrical back up (both during wet Winter periods only); set reasonable average temperatures and timers on all types of heating (eg underfloor, wall and bathroom) and charge for above average electrical useage during a booking eg higher heating temperatures that have been re-set.  El Sueño also reserves the right to charge for all estimated additional costs incurred and also immediately remove any additional items provided and used by guests for heating/cooling (eg fan heaters, air con units), as well as electric/rechargeable bikes and scooters etc being charged without permission (see below 8.15), which will be returned at the end of the booking period.

At the end of the rental period, the Property and its contents, including all equipment, furniture, utensils, toys & games etc must be left in good (working) condition, clean and tidy which includes the crockery and cutlery cleaned and neatly stored in the appropriate cupboards and ensure that the cooker, oven, fridge and microwave are clean.  The main BC will also ensure that the barbeque is cleaned and that all rubbish and recycling including glass, metal, plastic, cardboard etc  (apart from that which is indicated as recyclable on the finca such as cold ash and paper) is cleared away from the property and placed in the village communal dustbins and recycling bins on departure, as there is no house-to-house collection( or compost on the finca).

8.3 As a finca with other properties sharing facilities and open areas, guests are also expected to take all care and consideration for other guests staying on the Finca throughout their booking  - particularly where children, pets and groups are concerned in terms of  health, safety and general behaviour, especially around shared areas including Casitas swimming pool & bathroom, play areas and shared laundry facilities.  This includes ensuring there are no additional guests or non-residents visiting at any point during a booking, even just for a meal or a drink inside a rental property.  (If guests suspect other bookings have invited additional guests, they are expected to report it immediately to El Sueño office as it breaks both our rental licence and insurance obligations - which will be kept in confidence.)

Guests are also requested to respect the peace and privacy of other guests and their rental properties with garden areas on the finca, including keeping any noise down outside between the hours of 22:00-08:00 - including shared areas such as the Casitas swimming pool, play areas/table tennis etc.  There are also a number of private and working areas, spaces and buildings belonging to El Sueño finca that are not for access to guests at any time either to view or take contents, including areas undergoing routine maintainance, workshop/basement, wooden cabin, outbuildings, cat feeding area, potable/pool pump rooms, cupboards - these are usually locked/sealed, gated and/or marked as PRIVATE/PRIVADO, but may be temporarily open during working hours.   For all questions or requests before or during your booking including arrival, please contact El Sueño by Whatsapp (text or voicemessage where possible as it is not always possible to immediately answer in person) - or approach a member of staff when working in general open areas, including gardens and swimming pools.  Please note that the private cabin is not permanently occupied, so it and the fenced-off area are strictly off-limits at all times.   Gracias!

8.4 The health and wellbeing of all our guests, staff and third parties is always important, so if any member of the booking party is suspected, a possible carrier or shows any symptoms of an infectious disease either shortly before arrival (ie within any incubation/infectious period) or during their stay such as chickenpox, (German) Measles, coronavirus etc, the BC will be required to inform El Sueño immediately and be responsible for all and any consequences both to other guests and El Sueño if i) the booking is not cancelled if deemed unsafe to travel due to a risk to others or ii) sensible precautions/restrictions are not put in place or honoured during a booking in order to remove/limit contact with other guests. as required.  As we welcome guests including elderly, vulnerable and disabled and families year-round including pregnant mothers, young children and babies, please note that this will include blocking access to shared facilities such as the Casitas swimming pool, as well as possibly the Casitas laundry room unless any risk of infection is agreed with other properties sharing it.

If the BC is aware but fails to inform El Sueño immediately, then they are directly responsible of all costs and repercussions listed below, unless it can be proved that a guest within the booking has deliberately concealed or withheld this information from the BC – in which case this guest is directly responsible.  If the BC becomes ill or incapacitated, then another agreed member of the booking will take their place. Any costs incurred, such as medical costs for others, extension of stay or particular cleaning of the Property and other areas on departure before the next guests arrival which is often the same date eg deep clean, are the responsibility of the BC - as well as any fines or additional requirements incurred, if they fail to inform El Sueño before arrival or immediately during a booking of any infectious illness that could impact themselves or others, or fail to follow any agreed precautions as requested during their stay.  If any serious concerns are raised by staff or other guests regarding health, safety or wellbeing, we reserve the right to ask the  particular guest or the full booking to leave immediately including additional properties if part of a group.

8.5 In the event of any housekeeping, property or finca question, concern or issue (including maintenance problem or malfunction of any appliance or equipment), a missing requested item or additionally required (eg bed guard), either found on arrival or during the rental of the Property, you are expected to report this to El Sueño office or Caretaker if onsite immediately (by Whatsapp or email) - so that it can be resolved promptly for you including an immediate inspection to ascertain the appropriate replacement, repairs or maintenance, particularly where matters of security or health & safety are concerned, such as lost or missing keys, white goods & utilities, woodburning stove etc.   

Once informed, El Sueño staff will then have a further period of 24 hours including one working day (Monday to Friday) if necessary to first inspect (including taking of photographs and making notes for staff and third parties) and then rectify any reasonable concerns such as housekeeping or maintenance issues in a comparable and proportionate manner eg the replacement or repair of item, additional housekeeping - or as soon as the required professional or part is available which may take a little longer particularly over weekends and Summer, eg the breakdown of dishwasher, blocked pipe, mattress etc.   If it is not reported, it cannot be resolved for you!

8.6   We appreciate that most questions, concerns or issues will only arise during useage and are normally wear and tear, but regardless the resulting damage, breakage or loss of items during a booking must also be promptly reported to El Sueño  as soon as they arise during a booking - so that we can organise an inspection with appropriate repair or replacement in a commensurate  manner, for the enjoyment of both yourselves during your holiday as well as the following booking.  Guests agree to provide access for any reported issue by them or noted by a member of staff at a mutually agreed time during their booking, which we ask is normally between 09:00-20:00 on the same day (or following day if report out of staff working hours) - or immediately, if the matter is considered requiring prompt attention/inspection by El Sueño or designated third parties. 

However, if any guest within a booking either fails to report any question, concern or issue with their property during their booking, or reports but then blocks access to El Sueño or professional third party either for inspection and/or decline an offer of repair before departure - particularly if an issue cannot then be proven or an item or issue further deteriorates during the remainder of their stay, - they cannot hold El Sueño accountable in terms of loss of use of any item, request for any refund, negative/critical review after departure and may also be responsible for all costs of repair and replacement particularly if the matter deteriorate and/or affects other guests.  If a matter is deal with in a commensurate manner (or in the process of being dealt with eg depending on third parties/parts as required), then all guests within the booking accept they cannot then claim a refund directly or via third party, or make any retaliatory review on third party sites, social media etc.  

Please note that general wear & tear or replacements through normal every day usage (or the occasional broken glass or plate!) are reasonable and expected, so such items are never deducted from the security deposit and we usually have a good supply of spares in stock - we therefore appreciate your help in keeping our properties in as good order as possible, gracias!  

8.7  If all adult booking guests are absent, where required El Sueño (and their designated workmen) have the right to enter the property at any reasonable time between 09:00-20:00 for general or essential maintenance or inspection, although 24 hours notice will be given whenever possible - with immediate access at any time in case of emergency, or for urgent or essential repairs as deemed necessary by El Sueño or any third party professional attending on our request.  If it is not possible for the guests to safely remain in the property for any period between 20:00-08:00 of the booking due to no fault of the guests, or loss of essential facilities that cannot be repaired or are not the responsibility of a third party (eg loss of ALL bathrooms in the property rather than just one bathroom or a toilet on a temporary basis etc), then within reason El Sueño will either temporarily re-accommodate them in another suitable property on the finca during repairs as required, or help source similar accommodation elsewhere for the duration of the repair only, based on the number of guests.  

8.8 However, if the reason a property is not habitable is caused by any guest in the booking either deliberately or carelessly, or the guests have failed to report an issue when it was first noticed eg water leak or potential blockage, or refuses access for inspection and/or repair for a minor issue that then deteriorates, then El Sueño takes no responsibility or expense in sourcing alternative accommodation or providing a refund - while all costs for restoring the property, contents or services to their original condition that exceed the security deposit will be paid for by the main booking contact within seven days of receiving any receipts.

8.9 No pet belonging to a guest is permitted in any rental Property or on the finca.  (This does not include El Sueño's cats, local pets/animals or wildlife.) However, if you use an assistance dog (eg guide, hearing etc) and wish to stay at one of our properties where dogs are not normally permitted, please discuss with our staff at the time of enquiry - as we will make every effort to accommodate both your and the animal's needs, within reason and our facilities. In all such cases you must obtain written permission from El Sueño and will be subject to additional terms and conditions as well as security deposit for our insurance.   (See point 6.6 Occupation above.)

Please note: as we live in a rural agricultural area, there are friendly rescued farm cats living on the finca which are vaccinated and neutered, as well as occasional visiting pet dogs belonging to immediate/local neighbours - which guests accept as part of our village life and are all gentle and safe around children.  As the finca is run ecologically and also located within a rural agricultural community beside a protected Natural Park, there is a wide selection of local natural wildlife including insects, mammals and birds around all the properties, farmed livestock including goats, horses and cattle in the local area, as well as domestic pet dogs and cats owned by neighbours which may visit occasionally too.  We want all of our 'visitors' to enjoy their time with us - whether they are two, four, six or eight-footed! Therefore if you are allergic to any particular animals or simply do not like them close by, please do contact us before making a booking if you have any questions or concerns so we can discuss this with you - as we cannot accept cancellations or offer refunds on this basis, either after booking or after arrival.  Please note that we are an organic ecological finca, so there will be an abundance of wildlife around and occasionally inside the houses  - ants, wasps etc are attracted to food particularly in the warmer months, so this needs to be put away in sealed packages, fridge etc between meals, with floors regularly/daily swept and rubbish removed to discourage them. 

8.10 You must allow anyone authorised by El Sueño to enter the Property during the rental period to inspect the condition promptly or at the earliest opportunity, if issues or concerns are raised either by a member of the booking, a member of our staff or other guests (eg that are contrary to these Terms & Conditions). El Sueño will endeavour to give you reasonable notice of such a visit by telephone or in writing - except in an emergency when immediate access must be allowed either for staff or third party professionals. Routine inspections by professional third parties eg plumber/gas engineer, or  by emergency services, local government departments (eg for tourism or health & safety licences) or other appropriate authorities will also be given access - with as much notice as possible given and a member of staff present throughout, (if allowed for official inspections).

8.11 Smoking or vaping in any form is not permitted in any part of the Property and you and all your guests also agree not to smoke on the Finca at any time. Any damage caused by smoking or inappropriate use of any form of fire including cigarettes, cigars, lighters and matches etc, including burns, smoke damage etc such as cleaning and repairs of soft furnishings, furniture etc will be charged for in full and is payable in addition to the security deposit.

8.12 The use of candles (other than those of the size and type provided and only when safely used within the holders or containers provided), sparklers or fireworks by you and your guests at the Property or on the Finca is not permitted.  All cleaning, damage and replacement costs caused by fire, spilt wax, smoke and burns etc to furnishings will be charged for.  

8.13 Use of external barbeques, other than the one for each property provided for the sole purpose of cooking food, is not permitted at any time.  No internal barbeques, or other type of cooking facility, other than those provied are allowed at any time.  Charcoal only is permitted in barbeques, NO wood or other fuel (including starters) is to be used at any time in order to create an external fire even within a BBQ as this is highly illegal - particularly between April to November and in a protected Natural Park, with fines of thousands of euros which will be passed directly on to guests.  If you are unsure how to set, light or use a charcoal barbeque, please ask our caretaker to show you in person.

8.14 Seasoned wood only is to be used in internal woodburners and fireplaces during the designated Winter months of 1 December to 31 March maximum inclusive (with kindling and limited use of firestarters if necessary), but no other products are to be burned eg rubbish, nor are they to be used for cooking food etc.  Damage to fireplaces, woodburners flues and chimneys  as well as furnishings caused by inappropriate use including all cleaning and repairs to furnishings and the property will be charged for in full.  Woodburners and fireplaces are only available to guests during 1 December to 31 March every year, due to possible roosting and nesting birds in the chimneys and necessary cleans and checks of the flues before each Winter season starts.  If guests are found to be using woodburners and fireplaces outside of these months, they will be asked to extinguish it immediately and pay any associated costs.   If you are unsure how to set, light or use either a woodburning stove or fireplace, please just ask!

8.15  ELECTRICAL CHARGING: Only personal items such as mobile phones, laptops, cameras etc are permitted to be charged in standard household plugs as part of the rental agreement - we do not provide facilities for charging any larger items eg electric bike or scooter, toys, golf buggy, mobility scooters or cars.  For those with mobility needs, eg electric wheelchair etc please contact us prior to booking as to discuss charging needs prior to booking.

8.16  You agree to pay to El Sueño upon written demand any costs incurred in making good all and any loss or damage to the Property or its contents or the Finca caused by your actions, failure to follow Terms & Conditions or any other separate agreement, or omission or that of any guest accompanying you that exceed the Security Deposit(s) - other than normal wear and tear.  This includes cancellation of existing rentals and loss of future rental income during required repairs, as well as compensation paid to other current or following guests etc if the damage caused is considered deliberate or careless - or has not been reported during the rental, so directly affects the following booking.  El Sueño will also be entitled to make an additional charge to the Customer if there are third party costs including fines or extra cleaning is made necessary as a result of the property being left in a dirty condition upon the Customer's departure.

9.1 El Sueño reserves the right to refuse or cancel any booking at any time without explanation, either during the enquiry and booking process - as well as after the booking is confirmed but before arrival, eg if payment has not been made as requested; the booking requirements change or further information reveals that it would not be suitable (eg additional numbers, pets etc); or it would have an adverse affect on the property, finca or other guests.  

9.2 El Sueño reserves the right to terminate this Agreement and ask you and your guests to leave immediately after a booking commences, if this is deemed necessary by El Sueño as a result of non-payment eg last-minute booking; your behaviour or that of your guests, or any other material breach by you of the terms of this Agreement.  If the booking is part of a group booking,  El Sueño reserves the right to terminate all these other bookings too if appropriate.

10. SECURITY DEPOSIT(S)

10.1 All bookings/property rentals will require a mandatory Security Deposit per property, the amount of which will be given at the time of enquiry and will be payable by the date specified by bank transfer/card with the total/balance payment El Sueño.  

If a total/balance payment received for any booking does not include the requested refundable security deposit, the booking process is not considered completed.  At the discretion of El Sueño, if the Security Deposit is not paid the amount of may be debited from the rental payment received and the booking subsequently shortened accordingly and treated as a 'Short Break' / shorter booking - calculated and charged as per 2.3 above eg number of days and percentage of weekly rate, along with any other fees eg cleaning.  The Security Deposit may still be retained to cover any costs and losses if remaining dates cannot be re-booked.

10.2  The Security Deposit(s) provides cover for the cost of any damage and/or breakages caused by the guest in or to the property, as well as any requirement for additional cleaning/staff where the Property is not left clean & tidy. Reasonable allowance will be made for normal wear & tear and breakages such as an occasional glass etc, but not when an item has been removed from the premises, lost, used inappropriately or carelessly. If the total Security Deposit(s) amount is not sufficient to cover the cost of any additional cleaning, excess use of utilities, loss, breakages and/or damage cause as well as other agreed services or costs incurred, you will be responsible for full payment of any additional charges, costs and/or losses incurred on request within 14 days. 

10.3 El Sueño retains the right to automatically increase and/or include additional deposit(s) amounts where they deem applicable, appropriate and/or required for our insurance, eg assistance dogs, longer-term rentals - which will normally be stated at the time of booking, but can be added later at El Sueño's discretion, eg if information or circumstances of the booking change including number of guests, dates, equipment etc.  Additional security deposits are subject to the same Terms & Conditions - along with any additional conditions that may be requested, which will be provided in writing.  

10.4 Where an additional deposit is held (eg for an assistance dog), if the total repair, replacement or bill costs exceed the initial Security Deposit, then the balance will then be taken from this additional deposit - and vice versa as applicable. 

10.5  After departure of the booked guests and before arrival of the following booking (which may be the same date), the property will be carefully checked during the following changeover clean by our professional cleaning company, caretaker and/or owner.  If guests have any particular points they want noted at any time during their booking (see point 8. Guest Obligations), they must inform El Sueño immediately so an inspection, repair and/or replacement can be organised promptly.  However, if an incident/breakage etc occurs within the last 24 hours of the booking, please inform El Sueño so this can be reviewed during the changeover - as it may not be possible to resolve earlier, depending on staff availability.

Please note that unless requested by El Sueño, to ensure a thorough inspection of the property and its contents can be undertaken over several hours during the changeover clean, (as well as both time constraints for both departing guests and the cleaning team), we cannot offer a property inspection with the guests for the purpose of returning their security deposit at any time on the day of departure - nor can this be carried out any earlier regardless.

Any issues other than general wear and tear will be noted and photographed by El Sueño (the professional cleaning team, caretaker and/or owner) during the changeover checks, including the state of the property as left on departure, items damaged, not working or missing as well as any items left behind which may result in additional cleaning time and rubbish removal, repairs, replacements or return postage.  While best efforts will be made to repair damage and resolve issues during the changeover clean by El Sueño, or professional laundry company during the following week, guests will be informed in writing of any potential deductions of repairs, replacements and postage etc - with receipts will be provided as necessary.

 The Security Deposit will normally be returned by El Sueño within 14  days from the last date of the rental period by bank transfer, subject to these Terms & Conditions and contact with the guest including receiving the bank transfer information and transfer facilities being available. (Please also read section 2.1 above regarding fees and charges). El Sueño will contact the guest in writing by email after departure, regarding the security deposit and will also send a reminder if there is no response. However, if the guest fails to claim their security deposit within six months after departure, then this security deposit will be donated to a local animal charity or used to neuter, vaccinate and treat the finca/village cats with the support of our vet in order to keep the local population healthy and controlled.

For any additional security deposits  with particular conditions(eg an additional amount requested during the booking eg working dog), El Sueño retains the right to carry out an inspection of the property during the booking if they feel the conditions are not being met.  These additional security deposits will be paid by bank transfer/credit card unless there are exceptional circumstances agreed by El Sueño.  In such cases, a full inspection just prior to departure will be undertaken in relation before this can be returned - but if any breakages, repairs, replacements and/or additional cleaning are considered required by El Sueno, the security deposit will be retained and returned within 14 days of departure by bank transfer as per our Terms & Conditions.

11.1 El Sueño will endeavour to inform you at the time of booking of any changes to the web site description of the Property, or of any events (such as repair or building work) which may be taking place in or near the Property on the Finca itself during your holiday. El Sueño does not accept any liability for any emergency, one-off, seasonal or regular works or activity/disturbance of any sort  including noise occurring on neighbouring and local agricultural property, particularly as we are located in a small community in a rural farming area.

11. 2  Properties are provided with sufficient contents and facilities for the maximum occupancy as stated including all children, with reasonable average and seasonal useage - such as seating, kitchen crockery, heating and hot water.  The 'Casa Info' notes provide further details on heating and hot water, as each are different depending on the property rented - so all adult guests are asked to read this before arrival, but if you have any particular questions or needs, please ask prior to booking.

The Cortijo is suitable as a base for group bookings for up to 16 persons to eat and socialise together, using a maximum of two other Casitas for additional accommodation for up to 16 persons - the maximum depending on the season (eg crockery with 16 seated outside, 10 inside).  As with any type of property, there is a need for ongoing general maintenance and occasionally unforeseen work, so in addition to any questions raised during a booking which El Sueño will seek to address and resolve immediately, El Sueño and its contractors may still  need enter the Property at any reasonable time for reasonable cause – although we always seek to carry out such work during changeovers wherever possible, subject to availability of third parties etc.

Please note that we are just a small family business offering self-catering properties in rural Spain, rather than managed apartments or hotel services in a more urban environment - using local facilities, services and utilities, as well as working with local laws and restrictions alongside seasonal weather conditions, many of which may be very different to what you are used to at your home.  Athough we have a friendly part time caretaker available for general assistance, general office assistance between 09:00-20:00 and 24 hour contact numbers for emergencies, we do not employ professional tradesmen 24 hours a day like large holiday resorts or hotels.  

We are also subject to the vagaries of life such as occasional acts of god (eg rainstorms) power cuts, slow internet connection/reduced bandwidth, availability of third parties etc, local laws (seasonal, temporary etc including water useage, exterior fires etc) which are simply outside of our control and cannot be anticipated, which all guests agree to accept as part of the rental without recourse to financial claim should they occur during their booking.  With five properties also using shared spaces and facilities eg play areas and Casitas pool, items or equipment may be damaged or broken by other guests either accidentally or due to inappropriate use and not reported - so it may not be seen immediately by a member of our team.  

Therefore, while we always strive to resolve any matters or concerns as quickly as possible, there will be times, particularly during school and public holidays, busier Summer months or equestrian Sunshine Tour periods in particular, where there may be unavoidable delays or possibly even fluctuations in wifi  bandwidth or power during particular weather conditions (high winds and/or heavy rain) or at peak times of useage – particularly if labour or parts are dependent on third parties, external professionals or suppliers. 

El Sueño will always do their best to either undertake themselves or organise any work with professionals as quickly as possible and also give you reasonable notice of such requirements and all such third party contractors will be accompanied by El Sueño staff, who will aim to restrict the working hours of any such inspections or work to between the hours of 10.00 – 14.00 Monday to Friday wherever possible.  However, where additional services provided by third parties are offered as complimentary  eg wifi, it is agreed and accepted by guests that these are not the responsibility of El Sueño and so limited use or loss will not be considered for any refund.  Where additional services are provided by third parties and agreed with guests directly eg bike hire,  these are the responsibility of the guest to resolve not El Sueño, although if recommended by El Sueño we will review the situation for any future reference.

11.3 Please note that this is an ecological finca (farm), with restored older properties located in a rural agricultural area of Spain - so guests accept that local or public services and facilities can often be very different to what you are used to at home or urban areas, including working hours, slower WiFi speed and public services eg no domestic rubbish collection or mains gas for example.    There will also be natural and seasonal elements and all types of wildlife present around (and sometimes in!) the houses and across the finca, most of which we encourage as part of our ecological approach - including protected birds nests (which we cannot move) and a very natural seasonal appearance throughout much of the grounds with wilder areas of garden particularly from November to May, as well as cobwebs in houses (especially higher ceilings) which are cleaned regularly, natural mineral/calcium deposits in showerheads from our very hard water, screens and kettles etc, seasonal insects such as water boatmen (& an occasional frog!) in the swimming pools, migrating birds or other insects attracted by food or people such as geckos, ants, wasps or mosquitoes, as well as normal agricultural activities with farm, working and domestic animals also living in the local vicinity.  

If in or right beside the properties, children's play areas and swimming pools, anything that might be directly harmful to guests or the properties themselves will be immediately and carefully removed or relocated by our staff as soon as we are aware of it - but otherwise all else will be checked and cleaned away regularly if necessary, or in case of wildlife simply left alone wherever possible or protected. We do provide a comprehensive section under 'Casa Info'  in our guest information pages found online under the 'Invitados' section,  available to guests once the balance payment is received.  This gives details on how the property and finca works, with contact details for health facilities, emergencies and general questions or assistance, as well as plenty of seasonal hints and tips for dealing with everything from keeping cool in hot weather or vice versa, reducing insects in the property and other local wildlife etc - which we ask the main BC and indeed all guests to read prior to arrival.

11.4 SWIMMING POOLS Both the Casitas and Cortijo swimming pools are fed directly by well water and are checked and vacuumed regularly (when seasonally open between April to October) by our caretaker. Therefore, while there maybe an occasional seasonal cloudiness in the water caused mainly by organic material (such as Spring Mimosa blossoms, Summer dust & Autumn leaves as well as debris after high winds including 'red dust' plumes from Africa) or sun protection residue etc that have not been showered off first before swimming - these do not affect either the cleanliness or guests' useage of the swimming pools at any time, (although the pool may need to be closed for a short time to allow debris to settle so it can be removed more effectively). On these occasions, we prefer to use filtering methods to gently and safely remove these materials from the water over a day or two wherever possible, rather than harsh chlorine and other chemical 'shock' treatments which can be harmful to both guests and our wildlife as well as necessitate closing the pool for a short time.

Note: If a certain product being introduced bu guests is causing changes to the pool, eg some waterproof / insect repellent suntan lotions can form a yellow or green flim that affects users and materials eg swimwear as well as the waterline, the guests will be asked by staff to ensure they shower before each use or even discontinue using the product competely - for the benefit of other guests and the pool itself. 

Please note that both the Cortijo and Casitas swimming pools are usually closed between 1 November to 31 March inclusive (this may fluctuate by a day or two depending on Easter and Autumn half term holiday dates), including their patios and changing/bathrooms - so these areas will be locked and any form of access or useage is not included in the rental of any properties during this time.   During closure, there will be maintenance and gardening work in this area, so guests who access these areas during these months will be asked to leave immediately and will also be responsible for any damage caused.  No liability will be accepted by El Sueno for any misadventure or accidents, particuarly as routine maintenance to pool system, as well as other projects and equipment will be in these areas during this time.  Pools may also need to be closed for essential maintenance and/or health & safety issues at any time of the year, either to the pool itself including cleaning equipment or surrouding structure & patio which may restrict or prevent use/access by guests, which is accepted as part of this booking without claim to refund regardless of length or reason.  Please note that the National and Regional Government drought laws regarding water useage of 2024 may also impact the useage of all swimming pools, which is outside of our control - including the ability to fill//top up and effectively clean them.  Therefore, this situation will be monitored and action taken as required and/or as appropriate throughout the opening season.

Crockery & Glass: Please note that in any (suspected) case of broken crockery or glass in the pool or pool area, damage to the pool or its equipment etc, bodily fluids and products in the water, wherever action necessary will be taken for the safety of our guests - including for the pool to be temporarily closed for deep cleaning (which may involve several days for drainage and required checks and repairs in more serious circumstances at the guests' cost if the damage has been deliberate eg broken glassware).  If a guest is at at fault, whether accidentally or otherwise, they will be charged the full cost of any work including water - as well as disruption to to other guests and possible compensation if not accidental eg broken glass.  Therefore, we kindly ask guests not to bring any breakable items such as glassware or crockery to the pools,  always shower before usage and ensure young children in particular are wearing appropriate clothing eg swim nappies and no one swims when infectious, unwell, open/bleeding wounds, sicken or stomach disorders, or intoxicated etc.  

FEEDBACK, COMMENTS & CONCERNS

12.1 Every reasonable care will be taken to ensure that the Property is presented to you in good working order throughout, both on arrival and during your booking. However, even with the best of intentions and a small team of hard-working staff, sometimes something can get inadvertently missed during a very busy back-to-back property changeover - or if the previous guests have failed to inform us of any damage or issue during their booking (even if general wear & tear), and/or left it in a dirty or damaged state which we are not aware of until we have access on their departure.  Therefore, full resolution might take a short time to organise particularly if requiring replacement or repair if not found until during changeover, an item we do not carry spares of or requring third party assistance not immediately available - in which case a written note (paper, email or Whatsapp) will usually then be left or you will be informed in person by a member of staff).  For all these points in (advertent or out of our control), we apologise in advance - which  guests agree to accept as part of the booking, including giving us the opportunity to resolve them.

While we always endeavour to complete a property changeover for a check-in time of 16:00, there may be rare circumstances beyond our control which might mean that we have to ask guests to wait a little longer so that we are able to fully complete the necessary cleaning, repairs and checks - which guests also agree to both understand and accept, as it is to ensure their property is prepared fully for their arrival.  During this time, new guests are able to wait on the finca with use of the swimming pool available to their property - which has its own bathroom/changing room.

12.2 However, if you have any questions or cause for concern either on arrival, or at any point during your holiday at the Property (as we also appreciate requirements can change particularly with little ones eg travel cot or bed guard, or perhaps break or simply stop working during a booking just through normal wear & tear eg a toaster), please immediately notify the Caretaker or our Office in person, by telephone or by email - so that we can resolve this as soon as possible for you and you can get on with enjoying your holiday!

For our international guests, an English-speaking member of staff is available by Whatsapp & telephone 24 hours a day for genuine emergencies, as well as normal working hours via Whatsapp/telephone and email in the office - while our bilingual caretaker is also on the finca every day at some point (usually first thing in the morning) to clean the swimming pools etc, so is happy to offer general questions and assistance in person. 

For any points raised, guests agree to allow El Sueño to then make all reasonable efforts to identify and resolve the issue as quickly as possible, in a comparable and proportionate manner - using our own staff (and spares from a stock cupboard!) for immediate resolution wherever possible, although third party professionals or providers might be required on occasion which might take a little time (eg several working days) to organise.  

12.3 We always appreciate feedback at any time, so as to continue to improve not only your holiday but those of other future guests - so please do let us know your thoughts, ideas and suggestions! However, with back-to-back changeovers during much of the year please note that concerns or complaints not reported promptly at the time during a booking to a member of staff during the rental period therefore cannot be reviewed or investigated later for you - and not after the end of the rental period when the changeover following your departure has been completed. 

We also kindly ask that the guests do not try to resolve, repair or replace any matter or item at the time themselves, particularly where white goods or utilities such as electricity, gas or water are concerned - not only for health and safety reasons of the guest, but to ensure both the repair or replacement is of suitable (and matching) quality and that any existing guarantee or maintenance contract is not voided. 

Guests agree to give El Sueño both the opportunity and a reasonable amount of time in which to inspect, report, review, address and rectify any questions, concerns or issues they raise for any reason during their booking as outlined in point 8 above - including with owners, staff and designated third party professionals, as far is reasonably possible within the timeframe of their booking.  However, all guests within a booking agree that if they choose to vacate the property without any of these questions, concerns or issues either being informed or permitted, or the written agreement with El Sueño, no refund will be given or other expenses covered - regardless of the circumstances.  

In addition, all guests within a booking accept that for any matter not reported or otherwise dealt with in a commensurate matter during a booking period, neither any request for refunds directly or via third parties cannot also be claimed and/or any form of negative/critical or retalitory reviews can be made by any guest within the booking or after departure.

12.4 El Sueño will first investigate in person (with third parties as required) and then contact the main Booking Contact in writing by email, to address any points or concerns raised. However, if the guest fails to respond or communicate in writing with El Sueño to discuss the matter, provide evidence, or accept any commensurate offered goodwill gesture, refund or (future) discount within three months of departure (or within a specified period of time if shorter), then the entire matter is considered  satisfactorily closed by the guest with no further action required by either party - so any offer is considered automatically withdrawn.  If the security deposit is not claimed within six months of departure, it will be donated to a local animal charity. 

12.5 Please note that a guest's failure to promptly inform a member of El Sueno staff at that time of any issue that affects their booking eg housekeeping and maintenance concerns or unreasonable behaviour of other guests; refusal to allow a member of our staff to either inspect and/or resolve the matter directly in a commensurable manner and within a reasonable timeframe; or provide their own resolution without El Sueno's agreement (including own repair or replacement of an item) will not be accepted and is considered a breach of Terms & Conditions – particularly if then used in a following negative/critical review.

Any type of threat of a poor/negative review or actual retalitory review; any attempt to mislead or use any other method directly or via third parties to either claim a refund, financial sum, 'free'/discounted holiday, other forms of compensation, falsely blame or defraud the owner or other guests; disgruntlement with a commensurate repair or replacement, or to avoid paying for damage or extra cleaning costs - will also not be accepted at any time during or after the booking as these are considered a serious breach of our Terms & Conditions.  In all such cases, appropriate action will be taken in response accordingly, including immediate termination of the booking, reporting to third parties and full disclosure of the guest(s)’s behaviour as applicable.

13.1 Regarding lost or forgotten property, we will inform the main Booking Contact by email of any items of value that are left behind after a booking (eg electrical items, jewellery, personal documentation), which they may be asked to identify for security  before return - but not general items such as clothes, shoes and beach towels, as we have found these are regularly left behind or discarded deliberately due to luggage limitations or wear and tear.  

13.2 However, all items including clothing etc will be kept for at least two weeks after departure -or once we have returned the security deposit after direct communication with the Main Booking Contact who is responsible for all such items of guests within their booking, whichever is the later. This will enable any guest to contact us and request the return of their item(s) accidentally left behind by post - the cost of which will be deducted from the property's security deposit, or charged separately if this deposit has already been returned.

13.3 Due to very limited storage facilities, general items of clothing, shoes & towels etc will then normally be disposed of to a local charity if it is not claimed*, while valuables such as jewellery, electronic equipment etc will be kept on site for at least three months - but not indefinitely. Please note that El Sueño take no responsibility for items lost or left behind and may charge a reasonable administration fee to cover the costs of storage and handling of lost property, such as postal costs to return any items (including packaging and insurance as required) - which will be deducted from the security deposit, or charged separately if this deposit has already been returned.

*We recycle/donate any items left behind and not claimed by guests to local charities that works with the rescue and re-homing of stray cats, and dogs, or preserving the local environment and wildlife. Therefore if guests have any unwanted items at the end of their holiday that they would like to donate, please leave these behind with a note so that our staff are aware of your request.

14.1  El Sueño shall not be responsible for any cancellation or curtailment and booking of your chosen Property on the finca from the date of booking, both before or after arrival for any reason+, unless caused by the deliberate negligence or direct fault of El Sueño (including full closure).  

  + For example: existing or new health conditions and accidents affecting any guests in the booking including close members of family, service or competition animal; travel disruptions and strikes including Government restrictions eg Covid; travel and ID documentation including visas; weather conditions and force majeure (including epidemics and pandemics); Government action, political action and terrorism; cancellation or curtailment of a third party event eg celebratory or sporting (eg Sunshine Tour, concert, exhibition, or educational course); illness/injury, cancellation or change of third parties including trainer, guide or teacher; loss or damage to any of your personal belongings including key travel documents; breakage of personal or Property items or actions of other guests or third parties including any illness.

Therefore, on return of the completed Booking Form and receipt of the first payment (either the Booking Deposit or Total as due), El Sueño understands that the main Booking Contact will arrange suitable full comprehensive travel insurance from the date of booking to cover the full duration of their trip for themselves, family as well as all guests staying in their property. For those attending or competing in a third party event such as a celebratory, sporting, music/art or educational, this may require additional medical or cancellation insurance accordingly. 

14.2  While El Sueño will do all that they can to quickly rectify any situation with your Property, they shall also not be responsible for the consequences of any issue that arises during the booking either for the Property or on the finca, which guests have either caused (deliberately or accidentally), or noticed but failed to promptly inform El Sueño so that it could have reasonably been dealt with at the time - which then becomes the responsibility of the guest, including the impact on other  current or following guests on the finca in any property (including injury & illness, damage & theft, loss of services, curtailment or cancellation of a booking).  We therefore ask guests to report any issues or concerns at the time, so they can be dealt with promptly by the appropriate person. Any responsibility of El Sueño will only extend as far as the Property rental itself for the dates booked and not any other part of the holiday or visit to the area including travel, third party person/event including other current or following bookings on the finca, car rental or additional accommodation. 

14.3  Claims

Should you need any to make a claim against your travel  insurance or credit card company for your accommodation, we are always happy to assist by providing written confirmation of your booking and a receipt - as well as correspond directly with these Companies when required. Please note that as a small independent business, El Sueño are unable to accept any financial liability, loss or consequences should guests chose not to take out suitable (travel) insurance for their booking, including cancellation or change of dates before a holiday even if it is not their fault eg illness, injury or travel disruption, cancellation of a third party event or change in documentation and EU entry requirements eg visa.

Gracias!

Please note to ensure the highest standards of cleanliness and health of our guests, staff and third party profesionals, for any declared event of an infectious condition (eg virus or disease including Covid 19), El Sueño, staff and third parties will follow all Spanish Government regulations, guidelines and recommendations for tourist accommodation at the current time - which our guests will also agree to comply with and take full responsibility for during their entire booking period with us both on and off the finca, such as communal areas and shared spaces including the Casitas swimming pool and laundry room, cleaning and check-in/departure practices and reporting illness, testing and self-isolating etc.  

Note: for any other type of infectious conditions eg chickenpox, Rubella, Measles etc, diagnosed by any guest within your booking either before, during or shortly after a booking please contact us immediately - along with medical information from your doctor and/or insurance regarding any requirements for travel, shared facilities etc - we often have vulnerable guests including young children staying on the finca at the same time who should be notified.

* Guests will be required to ensure they and their children remain any required distance from other guests, used shared facilities and spaces responsibly (see below) and wash their hands regularly while on the finca.  Personal garden areas for each property are to be respected by other guests, including pathways.  

* If a guest becomes ill at any time with symptoms of infectious condition either within 14 days before, during or within 14 days after their stay with El Sueño, they will need report this to ourselves in writing immediately, as well as local authority, medical centre and their insurance company etc as required too.  They will also agree to comply with any testing, isolating, reporting and travel requirements as required - as will all members of their booking, if they have been in immediate contact during this time. 

El Sueño will do all that they can to assist in any incidents of ill health during a booking, regardless of the cause - but in the interest of all our guests, it cannot be to the extent that it will impact on either existing or following guests in the property rental, shared spaces etc.  Guests will therefore still be required to isolate for any (potentially) infectious condition and leave their property promptly on the date their booking is completed - unless we are able to organise a longer rental or a different property if necessary (at their own/insurance expense), depending on availability and other bookings.   Additional nights, cleaning costs and travel expenses for other bookings at the same time or following (both in the same property and the finca) will also be at the guests' own expense, if they do not immediately inform us or follow Government regulations during their stay as required regarding any infectious condition.  

* In addition to their already high standards, our professional cleaning & laundry company will carry out additional deep cleaning and safe disinfecting precautions between each booking to ensure the health and wellbeing of our guests - including washing all bedlinen and bathroom towels offsite to a high temperature and safe disinfectant.  Please note that in the interests of our guests, changeovers beween bookings may take a further 24 hours especially in our larger properties particularly if there is any suspected case an infectious conditon in a previous guest, for which the following guests will be informed as soon as we are made aware.  Any following guests will agree to accept this change to their arrival date even if at last minute in such extentuating circumstances, but will be refunded in full for this night.

* The cleaning team may not be able to provide our usual mid-stay/weekly clean for bookings of 10 or more at the current time, offer additional housekeeping during a booking or enter a property where guests are present for any reason - which may change even after a booking is confirmed, although this will regularly be reviewed.  Therefore, for bookings 10 nights/two weeks or longer, we may ask guests to leave their used bedlinen and towels by the front door securely in the bags provided before 10:00 on the date specified in their arrival email so they can be sent to the laundry and cleaned professionally - while a fresh change of bedlinen and towels will then be left in return for you to organise yourself.  We ask that guests do not wash any bedlinen or bathroom towels provided by El Sueño on site during ther booking, to ensure the correct high temperatures and cleaning products are used for health and safety.

* The shared Casitas swimming pool bathroom will be closed temporarily, while staggered/separate times may be organised for each property's use of the shared Casitas swimming pool if required (- ie if guests are not able to keep the required distance from each other).  However, we have found the pool it is rarely busy even in August as we have so many local beaches within a short driving distance - so we hope this will not be necessary.  Casitas guests will be asked to wash their hands before and after using this pool, keep to their own area/sunbeds/chairs during their useage and ALWAYS shower before entering the pool on arrival.
The swimming pools will be checked daily by our caretaker to ensure the correct level is maintained for health and safety.

* The Casitas laundry room (used by Almendra, Mimosa and Pimienta), will be checked regularly every day, while we ask guests to ensure they use this room and washing machine reasonably and responsibly, do not enter while guest is present and do not remove or touch laundry belonging to another guest at any time.  Guests are kindly asked to wash their hands before and after using this facility and leave the door open to reduce contact.

* The two children's play areas will be checked  regularly every day and disinfected in case of a serious infectious disease reported, although parents will accept full responsibility for their children while using it and will not leave them unattended. 

* The shared outdoor/board games area may be closed temporarily.  

Note: when using a shared facility/area , all guests will be asked to wash their hands before and after using any of these areas when open and not leave personal possessions behind.

Thank you for your help and understanding in these current times, to ensure we all remain safe, well and happy!

saludos

El Sueño

These Terms & Conditions will be updated regularly to reflect changing conditions and questions raised by guests (eg to clarify key points or address new ones), as well as third party requirements and Government regulations.  

Please note that updates will be applicable to all existing bookings including curent and those for future dates.  However, changes will not affect any particular/additional terms agreed in writing either at the time of booking or later date eg different payments and due dates, special requests etc - unless out of our control or legally required, such as Govt regulations.  Updates will also not affect any current offer (eg change of booking dates/movement of booking deposit to new dates etc), made to a main booking contact that is still open (either within the stated amount of time given to respond or within no more than seven days from the offer is made), but will apply to all new ones accordingly.